All orders are processed within 1 business day and normally shipped within 5-7 business days. Deliveries take on average 10-25 business days and in rare cases 30+ business days.
Please note we are currently experiencing a large volume of orders be advised that orders will be processed within approximately 2 to 3 business days.
Within a week of your order being fulfilled (shipped), you will receive notification of your tracking number.
From surifroy.com we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase. As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.
If you are not satisfy and you want to return or change this product, you can do within 14 natural days since it is delivered. 100% Refund Guarantee
CONDITIONS TO APPLY FOR A CHANGE OR RETURN:
Changes: Customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded with a Store Credit or for the total amount.
Items that are damaged, dirty, altered, or not in their original boxes or bags will not be accepted for return.
No refund requests will be accepted by email, chats or any other method. To make a change or return the product, please, make in by this form: Change and Return Form
You will have to send us a clear photo of the product to prove it is on the original conditions.
No refund requests will be accepted after 14 natural days for any reason.
We'll refund only to the same payment method from where customer originally pay.
Refund or Changes will be executed once we receive the tracking number from the customer as a guarantee
We don't refund shipping cost or customs cost
If you want to learn more about it check Return Policy
I bought this for a two-week trip over to the UK where we were going to be traveling around pretty much the entire time. This was to be my underseat companion to my backpack, for the long flights and numerous train rides and hikes. And it was perfect!
This bag is my home away from home. It fits anything I might need. I didn't let the fact that it says "men" bother me and I bought it for myself "woman." It is quality made and I get a lot of comments on it. Positive comments. I just wish the side pockets could hold my water bottle. But I can toss water bottles galore into the bag. They will search this bag at the movie theatre and if you happen to have a huge box of milk duds and a big bag of Twizzlers in it you brought this on yourself.
Great all around bag
Excellent quality, roomier than it looks!I am very pleased and will be buying another for my Uncle.
It’s looking nice and beautiful bag.
Very light weight and durable. It holds a lot more than I thought. I had a large duty bag and was able to fit it all.